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Refund Policy

Effective Date: 19 Dec, 2024

At WatchEntire.com, we strive to provide exceptional IPTV services to our customers. However, we understand that circumstances may arise where you may seek a refund. This Refund Policy outlines the terms and conditions under which refunds are granted.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  1. Technical Issues: If you are unable to access our services due to technical problems originating from our end and we are unable to resolve the issue within a reasonable time frame.
  2. Duplicate Payments: If you were accidentally charged multiple times for the same subscription.
  3. Unauthorized Transactions: If you can demonstrate that a payment was made without your authorization.

2. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

  1. Change of Mind: If you decide not to use the service after subscribing.
  2. Network Issues: Connectivity problems related to your internet provider or hardware.
  3. Violation of Terms: If your account is terminated due to a breach of our Terms and Conditions.
  4. Trial Periods: Services accessed during a trial period or promotional offers are non-refundable unless otherwise stated.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send messege us by whatsapp with the subject “Refund Request.”
  2. Provide Details: Include the following information in your messege :
    • Your name and registered email address.
    • Transaction details (e.g., payment date, amount, and method).
    • Reason for requesting a refund.
  3. Verification: Allow us 3-5 business days to review your request and verify the claim.

4. Refund Processing

  • Approved refunds will be processed within 7-10 business days from the date of approval.
  • Refunds will be issued to the original payment method used during the transaction.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

6. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us:

Thank you for choosing WatchEntire.com. We value your satisfaction and are here to assist you!

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